1. DESCRIPTION OF SERVICE, ELIGIBILITY OF USE AND AGREEMENT
1.1 This service is to be known as the PACE Academy WhatsApp Contact Service.
1.2 This service is intended as a direct communication channel, exclusively via the WhatsApp Messenger mobile application (WhatsApp), between the PACE Academy of Singapore Polytechnic (PACE), and trainers or lecturers appointed by PACE. The Customer Service (CS) team will be managing this service on behalf of PACE.
1.3 By messaging the designated mobile number for this service (+65 9355-1987) via WhatsApp with intention to contact PACE, the mobile user enters into an agreement with PACE to wholly agree and abide to these conditions, as stated under this particular Terms of Service. Otherwise, you should not use this service.
1.4 Only trainers or lecturers appointed by PACE will be allowed to use this service. Otherwise, PACE shall reserve the right to excuse or remove itself or other users as well as cease and/or block communication with any user who is deemed ineligible or inappropriate, and may pursue the matter further if the content of any communication received is deemed inappropriate, false, abusive and/or malicious.
1.5 PACE may change any condition in this document, as and when it deems appropriate.
2. ACCEPTABILITY AND AVAILABILITY USE
2.1 This service is meant for communication, between the said parties, relating to first-instance support on administrative issues only. PACE reserves the right to escalate information to relevant third parties with the intention of resolving the issue(s) raised by the user(s).
2.2 The inclusion of photos, videos and audio with this service via WhatsApp is acceptable, which may be used by PACE as reference material. For other documents, please email them to PACE officially.
2.3 This service will be available during weekdays, except for Public Holidays, from 8:00am till 8:00pm. This notwithstanding, PACE may choose to respond beyond these hours, although under no obligation at all.
2.4 As this service is only intended for communication via WhatsApp, PACE may choose not to respond to any other forms of communication (e.g. telephone calls or SMS) through the designated mobile number.
2.5 This service is, nonetheless, an initiative by PACE and on trial till February 2018. PACE reserves the right to extend or cease this service without prior notice.
3.1 Users must observe decorum, professionalism and cordiality when using this service.
3.2 Users shall endeavour to provide accurate, correct and relevant information to PACE at all times.
3.3 Users should not use this service for other purposes or intention.
4. DISCLAIMER AND INDEMNITY
4.1 All communication through this service and parties involved shall also comply to the terms of service set forth by WhatsApp Inc., owner and creator of WhatsApp.
4.2 All communication is inherently recorded by WhatsApp and not protected by any client privileges, and may be offered for investigation or other official purposes by PACE.
4.3 However, no information or statement from PACE shall be automatically be deemed as official through this service unless explicitly mentioned. PACE reserves the right to embargo/restrict, delete, withdraw, rescind or clarify such information.
4.3 PACE relies on the inherent features of WhatsApp including its encryption and operational status/uptime, to ensure that the confidentiality and integrity of information are maintained and accessible. No other information shall be provided to any unauthorised third party.
4.4 PACE shall endeavour to provide a response or replies in this service in a timely manner (within 30 minutes). However, delays are inevitable due to various reasons/causes and therefore, should be expected.
4.5 All users shall also agree that, under no circumstances, PACE or any of its staff shall be held liable for whatsoever claims through the use of this service and damages thereof.
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